SERVICES

Introduction

Jivanmukta Technologies applies its comprehensive methodology to provide end-to-end services spanning Selection, Design, Implementation, Validation, and Support. This integrated approach empowers clients to concentrate on their strategic business priorities without the burden of developing in-house software capabilities.

Consulting Services

  • System Requirements
  • Workflow and Business Analysis
  • RFP, URS and Key Success Metric
  • Vendor Selection Assistance
  • Lab Automation Roadmap
  • ROI and KPIs definition
  • Profile , Analyze Lab operations & Recommend best practices
  • Help evaluate various COTS products

Proposed Value

  • Objective analysis that helps in decision making
  • Good-practices driven
  • Current status and To-be status

Method & Technology

  • Engage strong domain experts
  • Using Tools/Templates
  • Leveraging partner ecosystem

Implementation Services

  • Business process, IT, Compliance gap study
  • FRS, Validation plan, Infra, Resource and Risk assessment
  • System design and architecture
  • Master data and Workflows design
  • Configurations and Customizations
  • Integrations and Data flow implementations
  • Site Rollouts
  • System Upgrades
  • Implementation- Design, Configuration, Customization
  • Instrument Integration
  • Integration with ERP/MES/QMS/DMS/TMS

Proposed Value

  • Global Template Design
  • Implementation / Rollout
  • Master data optimization
  • Work flow and SOP optimization
  • Repurpose of the templates

Method & Technology

  • Project team with domain and product Expertise
  • Leverage other COTS Program Management

Support Services

  • Handle L1, L1.5 & L2 Support
  • Upgrades, patches and infra support
  • DR and Regular systems health checks
  • System retirement, Migrations services
  • Level 2 & 3 support

Proposed Value

  • Reduce Vendor dependency to large extent
  • Efficient root cause analysis and implementing preventive measures
  • Continuous Service Improvements (CSI)

Method & Technology

  • Team with ITIL knowledge
  • Expertise in ticketing system / support processes
  • Team with strong domain knowledge
  • Customer specific support system

Validation Services

  • UAT, IQ, OQ, PQ Planning and Execution
  • CSV Plan and Execution
  • Complete Project documentation
  • UAT and FAT assistance
  • Process, and Product Validation design, dev and Delivery

Proposed Value

  • Compliance to Regulations
  • Fully validated system in place
  • Adequate documentation and proof of 3rd party validation

Method & Technology

  • Authoring and Execution of IQ/OQ/PQ and full CSV
  • Knowledgeable on Regulated environments
  • Application knowledge and certified engineers
  • Manual and Automated Validation execution